IT Service Management Specialist

Bristol
Contract
Up to £80/hr Inside IR35

The IT Service Management Team are looking for an IT Service Management Specialist.

Responsible for supporting the vital MILSATCOM Service Delivery Organisation using an ITIL framework Service Management toolset. Assisting the IT Service Management Lead with capturing existing service management processes in leading change, ensuring smooth transition to a modern agile approach.
This is a fast-paced, challenging role on a significant project.

Proactive in your approach combined with the ability to adapt to a rapidly changing environment with new and exciting challenges each day.

Specific activities in the role include:

Represent the company during site visits to client Operational Sites
Capture existing Service Management processes and reflect to the Enterprise Architecture team
Attend stakeholder meetings, governance forums, Design reviews & Readiness Assessments to assist the delivery of a new ITSM approach.
Support the definition of the Service Management Strategy of Operations, driving change using ITIL best practise, continuous improvement and automation.
Work closely with the modelling and software teams to define and deliver into service improved approach using BMC Remedy Helix.

Required Experience/Qualification/Attributes:

Demonstratable experience in a management position in the defence of telecommunication industry, ideally MILSATCOM but not essential.
Professional Qualification as ITIL Practitioner (ideally as Managing Professional)
ITIL Strategic Leader
Demonstratable Experience in managing change in a ITIL v3 and/or v4 based service management organisation.
Hands on experience of BMC Remedy process Designer (or similar)
Demonstratable experience of project delivery in formal waterfall and agile engineering environments.
Ability to identify and solve sophisticated problems and gather the information to drive through to ultimate solutions
Collaborative individual.
Excellent communication skills
Ability to champion high performance and inspire others.
MUST be UK SC Clearable

Apply by sending us your CV or get in touch ASAP for further details.