My client is looking for a Support Engineer with DAS (Distributed Antenna Systems) experience ideally with CommScope and SOLiD knowledge.

General objectives of the position:
DAS (Distributed Antenna systems) technical Support Engineer, particularly for CommScope and SOLiD manufacturers
Active participation in the resolution of incidents within the specific scope of DAS equipment in order to guarantee the proper functioning of this equipment.
Ensure compliance with contract performance levels
Ensure the availability of DAS equipment services located on sensitive sites for the customer
Responsible for monitoring the activities of a remote team and monitoring complaints from third-party operators
In charge of communication with the customer operator or third-party operators

Responsibilities:
Active participation in the scope of the customer operator's DAS equipment
Network monitoring: opening incident tickets upon alarm detection, establishing a diagnosis
Use of the trouble ticket management application and other specific tools
Incident resolution: Activation for intervention by production entities, management of on-site interventions and escalation to manufacturer support
Monitoring incidents until their closure and ensuring resolution in compliance with SLAs
Handling of complaints from a third-party operator: analysis, monitoring and regular sharing of progress with the third-party operator
Coordination of a remote team: monitoring of incidents and activities
Participation in internal meetings or with the client
Take appropriate measures to ensure the correct completion of the mission
Control and management of complex technical situations in a calm and professional manner

General:
Good internal and external communication, including good command of English and ideally French
Strong autonomy in the various activities mentioned
Availability during the summer period
Active role in team coordination

Location:

Role can be completed remotely but candidates must be based in the EU or UK as very occasionally a visit to offices in Europe may be required.