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Job Details
IT Service Desk Analyst (Contract)
Location: Cambuslang Country: UK Rate: £130 per day
Venesky-Brown's client, a public sector organisation in Cambuslang, is currently looking to recruit an ICT Service Desk Analyst for an initial 3 month contract with potential to extend on a rate of £130/day (Inside IR35). This role will be based onsite in Cambuslang however, remote working may be possible on occasion.
Responsibilities:
- Support the team in providing an exception service to our users based across Scotland.
Essential Skills:
- Experience providing exceptional customer service and satisfaction.
- Comfortable with verbal and written communication to customers and 3rd party suppliers.
- Previous experience of working in an ICT/Technology Service Desk
- Ability to learn and navigate ITSM tools to create, update and close tickets.
- Awareness of ITIL processes such as Incident Management, Service Request Fulfilment, etc.
- Ability to document calls received to the ICT Service Desk within ITSM tool.
- Working knowledge of core M365 products/apps.
- Ability to work under effectively when demands are high.
- Ability to work on own initiative where required, while taking direction when appropriate.
- Good knowledge of Active Directory/Entra ID.
- Demonstrable experience providing a high quality, first line support service with a high degree of first rime resolutions.
If you would like to hear more about this opportunity please get in touch.
Posted Date: 03 May 2024 Reference: JSV-53191 Employment Business: Venesky-Brown Contact: Philip Griffiths