Job Title: Customer Success Manager
Location: South UK
Salary: Up to £75,000 OTE (DOE)
Start Date: 28/06/2024
Job Type: Permanent

Company Introduction

Founded over 14 years ago, working with 5,000+ brands globally, collecting reliable and constructive reviews from confirmed customers to help companies improve their services and build trusted relationships. This team of technology specialists and industry experts operates across various sectors, providing bespoke AI, business insight, review software, and compliance solutions to increase sales and reduce churn. As a Premier Partner, they help clients enhance their search and paid conversion rates.

Job Responsibilities/Objectives

Your role as the Customer Success Manager will be to create best practice blueprints to maximise enterprise client ROI, focusing on retention, growth, and strategic relationship development. This role requires extensive experience from a digital agency, problem-solving creativity, and the ability to leverage technical capabilities for continuous customer improvement

• Building Strong Customer Relationships
• Renewals and Upsell
• Account Planning and Strategy
• Product Expertise and Adoption
• Issue Resolution and Customer Satisfaction

Required Skills/Experience
The ideal candidate will have the following:

• Customer success experience with a focus on global/enterprise accounts within the digital environment
• Previous experience in managing and coaching team members
• Proven ability to prioritise and manage multiple projects in a dynamic environment
• Excellent negotiation skills and ability to work within tight time frames and under pressure
• Proficient in creating and delivering compelling presentations for technical products
• Excellent verbal and written communication skills, comfortable working in a technical environment

Desirable Skills/Experience

• Degree in Related Field
• Bilingual
• Experience in various industries
• Javascript or HTML or CSS

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.