*CANDIDATE MUST HOLD ACTIVE SECURITY CLEARANCE FOR THIS ROLE*

Job title: Desktop Engineer (with network experience)

Contract length: 3-months

Location: Edinburgh, Scotland

Client: Defence Organisation

Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents along with some physical network duties.

The site benefits from:

• Easy access to travel links
• Free on-site parking
• Employee rates at the on-site restaurant

Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed.

Due to the nature of our client's work the successful candidate will need to be hold SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.

Primary role requirements:

• Responsible for maintaining and promoting highest level of service to the client
• Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
• Responsible for Incident ticket handling, escalation and problem diagnosis
• Desktop/Laptop/VDI - build, configuration and deployment to end users
• Assist with software installation/deployment
• Assist with Smarthphone deployments

Secondary role requirements:

• Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
• Hardware installation/upgrade/break fix for desktop, laptop, and server
• Smarthpone support
• Network patching and troubleshooting

Essential Skills and Qualifications:

• Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
• Knowledge of Microsoft Office 2010 onwards
• Working knowledge of Active Directory - Users and Computers
• Have an understanding of DNS, DHCP
• Working knowledge of Cisco AnyConnect VPN
• RSA Secure Login administration
• Proven and demonstrable software and hardware troubleshooting skills
• Knowledge of Microsoft SCCM and OS/Application deployment
• Good written communication: concise and accurate call logging, documentation and email correspondence
• Able to work well as part of a team or independently

Desirable skills/qualifications:

• ITIL Version 3/4 Foundation
• CompTia A+ Certification
• Microsoft Windows 7/10 training and certification