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Marietta, Georgia - USD Full Time Posted: Thursday, 14 March 2019
 
 
Role Description The Service Desk Support Specialist is responsible for managing inbound phone and email support requests. Completing tickets in a timely manner and documenting all activity within each ticket. The Specialist will work directly with the customer and the Service Manager to receive, troubleshoot and resolve tickets. This person will also be dispatched to visit the client's remote locations in central Indiana as well to provide end-user support. Communicating effectively to internal and external resources to support client's user base is a top priority for this role, as well as ensuring SLAs are met. The Specialist will be accountable to provide a seamless service operation and ultimate customer satisfaction. REQUIREMENTS Minimum 2 years corporate IT Help DeskUser Support experience troubleshooting both software and hardware related issues (desktops, laptops, configurations, upgrades, softwarehardware troubleshooting) PC Hardware setup and troubleshooting skills Strong Microsoft PC Operating systemsnetwork knowledge Experience with printer troubleshooting and support Experience supporting windows 7, 10 or XP Good communication skills and customer service skills Any experience providing troubleshooting assistance to laboratory personnel in the areas of LIMS, Target, Limslink is preferred Any Technical certifications are a big plus Strong communication skills Works well in team environment Great Organization skills

Marietta, Georgia, United States of America
IT
USD
Robert Half Technology
Robert Half Technology
JS6874_B7EC32856F2BEA639B6C0EE77828B3E9/668735779
3/14/2019 11:58:38 PM

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