First and second-line IT support role to work in a prestigious, busy FTSE 250 Head Office supporting hardware, software, and cloud services. This role includes occasional travel to other sites in the UK. Please note this is a 5 day a week on-site role in the London Bridge (SE1) area.

Main responsibilities include:

Technical Support & Service Delivery

• Provide first and second-line support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve incidents using remote support tools (eg, SCCM, Intune, TeamViewer).
• Manage and maintain Active Directory, Microsoft 365, Teams, and Exchange Online environments.
• Administer endpoint security, patching, and compliance monitoring.
• Support audio-visual and telephony systems including Zoom and MS Teams.
• Assist with Microsoft 365 administration and collaboration tools.
• Support remote and hybrid working technologies

Helpdesk & ITIL Processes

• Operate within ITIL framework for incident, problem, and change management.
• Use ticketing systems to log, track, and resolve issues within agreed SLAs.

Training & Documentation

• Deliver IT training and awareness sessions for end-users.
• Create and maintain technical documentation and knowledge base articles.

Essential Skills & Experience required:

• At least 12 months of IT helpdesk support in a similar role
• Professional telephone manner
• Understanding of Active Directory (including Administration)
• Microsoft 365 (including user/license Administration)
• MS Teams knowledge
• Azure (Entra ID) user and group administration
• Knowledge of networking fundamentals and security practices (including Networking TCP/IP, DHCP/DNS)

Ideally you will also have the following:

• Experience with setting up and troubleshooting Zoom/Teams meetings.
• Experience with Freshservice IT service management or another leading ITSM tool.
• Software applications support
• Intune

If you meet the criteria above then we very much look forward to hearing from you