ServiceNow Vulnerability Response Specialist
Contract: Initial 3 months (Inside IR35)
Location: Fully remote
Rate: Competitive (Inside IR35)

The Opportunity
A large, highly regulated organisation operating critical national services is seeking an experienced ServiceNow Vulnerability Response Specialist to stabilise and optimise its vulnerability management capability.
This is a hands-on contract role focused on reducing vulnerability noise, improving ownership and accountability, and ensuring ServiceNow VR is the single system of record. You will also re-engineer processes supporting Tenable ASM to improve visibility and control of external exposure.

The engagement has a clear outcome: leave behind a stable, well-documented, and sustainable operating model within three months.

What You'll Be Doing

• Operating and optimising day-to-day vulnerability management within ServiceNow Vulnerability Response
• Cleaning up vulnerability grouping and assignment logic; eliminating orphaned tickets and unclear ownership
• Identifying workflow breakdowns and implementing automation to improve efficiency
• Building and refining dashboards for remediation teams, security leadership, and risk stakeholders
• Ensuring SLA breaches and aged vulnerabilities are visible to the right teams
• Configuring ServiceNow workspaces and integrations to surface Tenable scanning health
• Re-configuring and operationalising Tenable ASM to manage external attack surface exposure
• Creating scan failure alerts and automated investigation tickets in ServiceNow
• Clearly documenting processes, configurations, and operating procedures

What We're Looking For

• Strong hands-on experience with ServiceNow Vulnerability Response
• Proven experience stabilising and improving existing VR implementations (not greenfield)
• Experience integrating Tenable (including ASM) with ServiceNow
• Solid understanding of vulnerability management processes, SLAs, and remediation workflows
• Experience building ServiceNow dashboards, workflows, and automations
• Comfortable working in regulated or critical-services environments
• Strong documentation and stakeholder communication skills